# Vertics Case Study

Vertics is an operational intelligence and team performance analytics workspace that tracks cross-department productivity, SLA compliance, and goal progression.

# Vertics

Vertics is an operational intelligence and team performance analytics workspace that tracks cross-department productivity, SLA compliance, and goal progression.

We designed and engineered the multi-team workspace, department workload breakdowns, and automated health score reporting for executive leadership.

- **Client**: Vertics Operations
- **Industry**: Workforce Management
- **Year**: 2025
- **Stage**: MVP → Growth
- **Engagement**: 4 months
- **Services**: Product Strategy, UX/UI Design, Full-Stack Engineering
- **Stack**: React, TypeScript, Node.js, ClickHouse, Tailwind CSS
- **Results**: Unified cross-department task output, team health scores, and response time SLAs for fast-scaling orgs
## The challenge

Distributed engineering, design, and operations teams lacked an objective, shared view of capacity, blocker resolution times, and department throughput.

- Consolidate output metrics across Jira, GitHub, Linear, and customer support desks

- Establish balanced team health indicators that avoid vanity metrics

- Surface team burnout patterns and unbalanced workload distribution early

## How we structured it

We built a balanced team operational score and drill-down reporting system:

Collect → Normalise → Guide

### Collect

Stream activity signals and delivery milestones from work tools.

### Normalise

Adjust metrics for team size, project complexity, and historical baselines.

### Guide

Provide actionable feedback to team leads to unblock stalled initiatives.

## What we built

### Department output benchmarking

Comparative monthly task completion breakdown across engineering, design, and ops.

### Team health index

Composite health score monitoring response times, workload balance, and goal pacing.

### Goal progression tracking

Objective key results tracking mapped directly to team commits and shipped tickets.

## The outcome

- **Team health score**: 84/100
- Team health score
- **Avg response time**: 2.4h
- Avg response time
- Clear executive visibility into engineering and operations delivery cadence

- Eliminated subjective status reporting meetings in favour of continuous telemetry

## Work with us

Have a complex product to build? Tell us what you’re building. Book a call, or email us whenever it suits.

[Book a call](https://cal.com/vanshpatelai/15min)

[remotevansh@gmail.com](mailto:remotevansh@gmail.com)

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